WORKPLACE VIOLENCE (Lesson 10 of 33)
When the team leader is speaking with the potentially violent person, security officers on the scene should not interfere, regardless of what is said. Frequently, the potentially violent person becomes verbally abusive.
Security officers must not take insults or verbal abuse personally, as a challenge to fight. The manager dealing with the individual should inform security when he or she feels they have exhausted all of their verbal interventions and they desire to turn the situation over to security for continued verbal intervention or to restrain and remove the individual from the area. In the event the person attempts physical violence toward any of the team members, security should immediately move in and physically restrain the person and prevent anyone, including the violent individual, from being injured.