FAQ POPUP

FAQ’s:

 

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  1. Hold down the Shift key and left-click the Reload button at the right end of the location/address bar.
  2. Press “Ctrl + F5” or press “Ctrl + Shift + R” (Windows,Linux)

Change the Internet browser to Google chrome or Mozilla Firefox which works faster than other browsers.

Chrome Android:

  1. In Chrome, tap the menu button in the upper right hand (three vertical dots).
  2. Go to Settings > Privacy.
  3. Click “Clear Browsing Data”.
  4. In pop up, check the boxes next to the items you want to clear (including your cache) and click “Clear”

Firefox iPhone:

  1. Tap the “Tab” icon at the top right of your screen.
  2. Tap the cogwheel icon that appears on the upper left hand to open the “Settings” menu.
  3. Find the “Privacy” section in the Settings menu, and tap “Clear Private Data”.
  4. Tap the toggle next to the types of information you would like to delete (including your cache).
  5. In the “Clear Everything” Dialog, tap “Clear” to clear all of your data, including history.

Internet Explorer

Windows Phone:

  1. While in the Internet Explorer browser, click the ellipses (three dots) at the bottom of the screen.
  2. In the menu select Settings.
  3. Under Settings, click “Delete History”, confirm by clicking “Delete”
  4. Wait a few moments for your cache to clear.

 

  1. Read the instructions before you begin. Note that if we begin the examination we need to finish it before logging out.Otherwise it moves back to the first question.
  2. Internet Explorer will likely give you errors when taking and submitting an class/lesson or Examination. Please use Google Chrome/Firefox.
  3. Close other browsers and windows, and only allow yours to be open when taking the examination.

 

       If you’ve forgotten the password for your 247 guard training, simply follow these steps:

  1. Please click on Lost your password link.
  2. Please enter your username or email address. You will receive a link to create a new password via email.

 

If you set up your 247 guard training with an alternate email address or mobile phone number, we can send you a temporary password. If you had a password of less than 8 characters, the new password as part of security standards will be a minimum of 8 characters.

 

About Temporary Passwords

Temporary passwords expire shortly. Be sure to update your password immediately after being provided a temporary password:

  • You can enter your temporary password when prompted during the online password reset process, or
  • You can log into 247 guard training with your temporary password.

In both cases, you will be prompted to change your password to a new password.You will not be able to reset your password .

 

If you are still having trouble accessing your account after following the steps above, 247 guard training support team is available to assist you.                                                                                      

 

To fix this, just get a little closer. If the router is located in a different room, try going into the room where the router is located and see if that fixes the issue. If this is a consistent issue, try to position your router higher (up on a shelf), away from other devices, which can interfere with it, and in a central location in your home.

FAQ’s:

 

Are you stuck at a Lesson/Page? Please Refresh the page.

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  1. Hold down the Shift key and left-click the Reload button at the right end of the location/address bar.
  2. Press “Ctrl + F5” or press “Ctrl + Shift + R” (Windows,Linux)

Change the Internet browser to Google chrome or Mozilla Firefox which works faster than other browsers.

How To Hard Refresh On A Mobile Device

Chrome Android:

  1. In Chrome, tap the menu button in the upper right hand (three vertical dots).
  2. Go to Settings > Privacy.
  3. Click “Clear Browsing Data”.
  4. In pop up, check the boxes next to the items you want to clear (including your cache) and click “Clear”

Firefox iPhone:

  1. Tap the “Tab” icon at the top right of your screen.
  2. Tap the cogwheel icon that appears on the upper left hand to open the “Settings” menu.
  3. Find the “Privacy” section in the Settings menu, and tap “Clear Private Data”.
  4. Tap the toggle next to the types of information you would like to delete (including your cache).
  5. In the “Clear Everything” Dialog, tap “Clear” to clear all of your data, including history.

Internet Explorer

Windows Phone:

  1. While in the Internet Explorer browser, click the ellipses (three dots) at the bottom of the screen.
  2. In the menu select Settings.
  3. Under Settings, click “Delete History”, confirm by clicking “Delete”
  4. Wait a few moments for your cache to clear.

 

Avoid Examination Errors
  1. Read the instructions before you begin. Note that if we begin the examination we need to finish it before logging out.Otherwise it moves back to the first question.
  2. Internet Explorer will likely give you errors when taking and submitting an class/lesson or Examination. Please use Google Chrome/Firefox.
  3. Close other browsers and windows, and only allow yours to be open when taking the examination.

 

I Forgot my Username/Password.

If you’ve forgotten the password for your 247 guard training, simply follow these steps:

  1. Please click on Lost your password link.
  2. Please enter your username or email address. You will receive a link to create a new password via email.

 

If you set up your 247 guard training with an alternate email address or mobile phone number, we can send you a temporary password. If you had a password of less than 8 characters, the new password as part of security standards will be a minimum of 8 characters.

 

About Temporary Passwords

Temporary passwords expire shortly. Be sure to update your password immediately after being provided a temporary password:

  • You can enter your temporary password when prompted during the online password reset process, or
  • You can log into 247 guard training with your temporary password.

In both cases, you will be prompted to change your password to a new password.You will not be able to reset your password .

 

If you are still having trouble accessing your account after following the steps above, 247 guard training support team is available to assist you.

 

I have slow internet and/or frequent connection drops.
To fix this, just get a little closer. If the router is located in a different room, try going into the room where the router is located and see if that fixes the issue. If this is a consistent issue, try to position your router higher (up on a shelf), away from other devices, which can interfere with it, and in a central location in your home.

 

How do I change the time it takes for my computer to lock? How to Set Your Computer to Lock Your Screen Automatically.
  1. Open the Control Panel on the Start menu, click Control Panel.
  2. Click Appearance and Personalization, and then in Personalization Tab /click Change Screen Saver.
  3. In the Wait box, choose 15 minutes
  4. Click On resume, display logon screen, and then click OK.

 

Best Practices

Before you start the Test:

Check your computer settings:

  • Check your internet connection
  • Disable popup blockers and/ or firewalls
  • Make sure your computer is free of viruses and/or spyware

Close all other programs running on your computer before you start a Class/Lesson. Do not take a quiz with other applications running in the background, such as movies, music, e‐mail, or IM (instant messaging).

Be certain that you are ready to take the test and set aside time in which you will be free from interruptions BEFORE clicking on the link to the test.

Do not enter any Class/Quiz until you are ready to take it!