32-hours Online Training
After completing the Bureau of Security, Investigative Services (BSIS) initial security guard
training course and receiving a California Guard Card, individuals are allowed to perform basic
guard functions through a security guard company. The individual must complete an additional
32 hours of continuing education:
• 16 hours – Within 30 days of being hired.
• 16 hours – Within 6 months of being hired.
32-Hours Online Training is Comprised of Two Modules
Module A:
This section familiarizes and instructs the student on the training topics delineated by Business and Professions Code section 7583.7, legal aspects, techniques, liability, and company requirements relating to the arrest of an individual.
This section must be completed within 30-days after the Guard Card is issued or the guard begins employment.
Lesson 1, Public Relations (Community & Customer)
Objectives:
• Recognize and avoid gender and racial harassment
• Recognize and avoid discrimination
• Understand and develop respect of others
• Apply appropriate verbal skills and crisis intervention
• Understand diversity
• Understand the implications of substance abuse and how they apply to workplace security
• Understand the code of ethics and proper code of conduct
• Present a professional appearance and presence
• Complete the Public Relations Final Exam with a 100% score in accordance with regulations.
Subjects
1. Discrimination and Sexual Harassment
2. Verbal Skills and Crisis Intervention
3. Substance Abuse
4. Ethics and Professionalism
Lesson 2, Observation and Documentation
Objectives:
• Write an effective report
• Take descriptive and useful field notes
• Properly employ all senses in observation
• Conduct an efficient and productive patrol
• Conduct a thorough area search
• Conduct an appropriate interview
• Complete the Observation and Documentation Final Exam with a 100% score in accordance with regulations.
Subjects
1. Report Writing
2. Observation and Patrol Techniques
3. Asking Questions and Observing Suspects
Lesson 3, Advanced Arrest, Search & Seizure
Objectives:
• Understand the laws of arrest as they apply to private citizens
• Understand the appropriate use of force
• Understand the differences between detention and arrest
• Understand and define false imprisonment
• Understand and conduct appropriate searches and apply Merchant Privilege
• Understand and define seizure as it applies to private citizens
• Complete the Advanced Arrest, Search & Seizure Final Exam with a 100% score in accordance with regulations.
Subjects
1. Report Writing
2. Observation and Patrol Techniques
3. Asking Questions and Observing Suspects
Lesson 4, Trespass
Objectives:
• Understand the differences between civil and criminal trespass.
• Understand the Penal Codes regarding trespass.
• Understand the use of force in defense of property.
• Define Conversion, Trespass to Chattel, Trespass to Land, and Loitering.
• Complete the Trespass Final Exam with a 100% score in accordance with regulations.
Subjects
1. Open Land
2. Private Property
3. Private Building
4. Public Property
5. Places of Public Accommodation/Public Access
Module B:
This section familiarizes and instructs the student in basic skills and provides a common body of knowledge in the performance of security guard work delineated by Business and Professions Code Section 7583.6 (b).
This section must be completed within six months from the day the guard’s registration card is issued or the day the guard begins employment.
This part is comprised of five (5) modules:
Lesson 1, Communication and its Significance
Objectives:
• Understand the importance of effective internal and external communication
• Understand the importance of reading and understanding Post Orders
• Recognize the need for confidentiality of protocols and contact information
• Know the basic information to collect in an emergency
• Be able to make a direct and efficient call for assistance
• Understand the common types of communication systems
• Be able to effectively use common communication systems
• Complete the Communication and its Significance Final Exam with a 100% score in accordance with regulations.
Subjects
1. Internal Protocols
2. External Protocols
Lesson 2, Liability/Legal Aspects
Objectives:
• Understand the difference between the court proceedings and the burden of proof for criminal and civil courts
• Understand the penalties for criminal prosecution and civil litigation
• Understand the personal liability of security officer
• Understand the liability of the guard company • Understand the liability of the client
• Understand the criminal, civil and administrative process
• Know and understand the BSIS Code and Regulations
• Understand the role of the security guard
• Complete the Liability/Legal Aspects Final Exam with a 100% score in accordance with regulations.
Subjects
1. Introduction to Criminal, Civil and Administrative Courts
2. Personal, Security Firm and Site Owner Liability
3. BSIS Code and Regulations
4. Role of a Security Guard
Lesson 3, Handling Difficult People
Objectives:
• Summarize four specific reasons why consumers may become violent
• Identify personal reactions to confrontation
• Understand personal Risk Factors related to violent behavior
• Explain the Stress Model • Discuss the Theoretical Models of Assault
• Understand how the working environment can affect behavior.
• Configure a safe working environment
• Complete the Handling Difficult People Final Exam with a 100% score in accordance with regulations.
Subjects
1. Communications and Conflict Management
2. Recognizing and Responding to Pre-Attack Indicators
3. The Tueller Principle
4. Handling Difficult Personalities
Lesson 4, Chemical Agents
Objectives:
• Understand a brief history of tear gas
• Understand the chemical properties of hand-held defensive sprays
• Understand the different types of hand-held defensive spray canisters and nozzles
• Understand the criminal and civil implications of deploying chemical agents
• Understand defensive spray decontamination procedures
• Understand the principles of proper deployment of hand-held defensive sprays
• Understand the limitations of hand-held defensive sprays
• Understand the proper maintenance, storage and disposal of hand-held defensive sprays
• Complete the Chemical Agents Final Exam with a 100% score in accordance with regulations.
Subjects
1. Tear Gas Use and Effects
2. Pepper Spray Use and Effects
3. Deploying Chemical Agents
Lesson 5, Preserving the Incident Scene
Objectives:
• Be able to identify common forms of evidence
• Explain proper care and handling of evidence
• Summarize the correct procedure to secure a scene
• Understand common legal issues regarding evidence
• Collect appropriate information from witnesses
• Identify types of evidence
• Complete the Preserving the Incident Scene Final Exam with a 100% score in accordance with regulations.
Subjects
1. Identifying Evidence and Witnesses
2. Care and Handling of Evidence
3. Legal Issues to Evidence Tampering and/or Removal
4. Securing the Immediate Area