Communications (Lesson 1 of 9)
Importance of Timely Notification
The quicker a security officer makes notification to client contacts, in addition to their own employer, the sooner assistance can be provided, Often, when a serious incident occurs, someone has been injured or a crime has occurred, and witnesses to the event may leave without another opportunity of contacting them in the future. If this happens, evidence may be lost and greater harm may occur if security fails to respond properly. Failure to act or a delay in action may result in:
- A lost opportunity to provide valuable information
- Further injury, damage to property, and/or loss of production
- Liability for the contract security provider
- Negative publicity, resulting in damage of the client’s reputation
- Loss of the contract.