Renew Guard Card

You worked hard to get your California guard card. Don’t let all of that effort go to waste. Make sure you follow the proper procedures to renew your guard card when the time comes.

The most important point to know is that continuing education training is MANDATORY.

BSIS requires you to certify that you’ve completed ALL of your continuing education training prior to guard card renewal. That includes 32 hours of additional training required your first year and 8 hours of refresher courses required your second year.

To make the process as painless as possible, you can take all of the required courses online with us:

Continuing Education Training

Individual Classes for 8 -hours of Refreshment Training

Once your continuing education training is out of the way, the following tips will help you avoid complications and get your license renewed as fast as possible.

Keep your address up-to-date with BSIS.

BSIS will send a guard card renewal application to the address they have on file for you approximately 60 days prior to the expiration of your guard card.

If you’ve recently moved, you can download a change-of-address form here:

BSIS Request for Change of Address Form

Note: If you renew your guard card and update your address online at the same time, there’s a chance that the automated licensing system will mail your renewal to your old address. So be sure to file any change of address with BSIS as soon as possible before renewal.

Use the most current BSIS renewal application form for your license type.

BSIS updates their forms on a regular basis, so be sure to use the most current version. You can download the latest form from the BSIS website or find out if you qualify to apply for renewal online here:

Make sure you sign the form.

Renewal application forms without the proper signature verifying that you have completed your continuing education training are considered deficient, which could delay your renewal.

Pay the correct guard card renewal fee.

The California guard card renewal fee is $35 if renewed before the expiration date. (The application must be postmarked before the expiration date that appears on your guard card.)

You can still renew your guard card up to 60 days after the expiration date, but the fee increases to $65. If you don’t include the applicable delinquency fee with your application, your renewal will be delayed.

Mail your application to BSIS between 60 and 90 days before your current guard card expires.

Your license is valid for two years and expires the day after the expiration date that appears on your card. It’s recommended that you submit your guard card renewal application to BSIS at least 60 days prior to the expiration date but no sooner than six months.

Mail your application to:

Post Office Box 989002
West Sacramento, CA 95798-9002

After you submit your guard card renewal application

Once BSIS has processed your renewal application, you can use a printout of your renewed license from the BSIS website while you wait for your actual guard card to arrive in the mail. Just be sure the printout shows your new expiration date and that you also carry a valid driver’s license or State-issued ID card while on post.

Remember, your employer CANNOT put you on post without a valid guard card.

If you don’t follow the proper procedures to renew your guard card or if you don’t renew within 60 days after the expiration date (i.e. the allowed delinquency period) you will have to apply for a new guard card. That means paying for guard card classes, fingerprinting, and all the applicable BSIS fees for a new application.



Are you stuck at a Lesson/Page? Please Refresh the page.

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  1. Hold down the Shift key and left-click the Reload button at the right end of the location/address bar.
  2. Press “Ctrl + F5” or press “Ctrl + Shift + R” (Windows,Linux)

Change the Internet browser to Google chrome or Mozilla Firefox which works faster than other browsers.

How To Hard Refresh On A Mobile Device

Chrome Android:

  1. In Chrome, tap the menu button in the upper right hand (three vertical dots).
  2. Go to Settings > Privacy.
  3. Click “Clear Browsing Data”.
  4. In pop up, check the boxes next to the items you want to clear (including your cache) and click “Clear”

Firefox iPhone:

  1. Tap the “Tab” icon at the top right of your screen.
  2. Tap the cogwheel icon that appears on the upper left hand to open the “Settings” menu.
  3. Find the “Privacy” section in the Settings menu, and tap “Clear Private Data”.
  4. Tap the toggle next to the types of information you would like to delete (including your cache).
  5. In the “Clear Everything” Dialog, tap “Clear” to clear all of your data, including history.

Internet Explorer

Windows Phone:

  1. While in the Internet Explorer browser, click the ellipses (three dots) at the bottom of the screen.
  2. In the menu select Settings.
  3. Under Settings, click “Delete History”, confirm by clicking “Delete”
  4. Wait a few moments for your cache to clear.


Avoid Examination Errors
  1. Read the instructions before you begin. Note that if we begin the examination we need to finish it before logging out.Otherwise it moves back to the first question.
  2. Internet Explorer will likely give you errors when taking and submitting an class/lesson or Examination. Please use Google Chrome/Firefox.
  3. Close other browsers and windows, and only allow yours to be open when taking the examination.


I Forgot my Username/Password.

If you’ve forgotten the password for your 247 guard training, simply follow these steps:

  1. Please click on Lost your password link.
  2. Please enter your username or email address. You will receive a link to create a new password via email.


If you set up your 247 guard training with an alternate email address or mobile phone number, we can send you a temporary password. If you had a password of less than 8 characters, the new password as part of security standards will be a minimum of 8 characters.


About Temporary Passwords

Temporary passwords expire shortly. Be sure to update your password immediately after being provided a temporary password:

  • You can enter your temporary password when prompted during the online password reset process, or
  • You can log into 247 guard training with your temporary password.

In both cases, you will be prompted to change your password to a new password.You will not be able to reset your password .


If you are still having trouble accessing your account after following the steps above, 247 guard training support team is available to assist you.


I have slow internet and/or frequent connection drops.
To fix this, just get a little closer. If the router is located in a different room, try going into the room where the router is located and see if that fixes the issue. If this is a consistent issue, try to position your router higher (up on a shelf), away from other devices, which can interfere with it, and in a central location in your home.


How do I change the time it takes for my computer to lock? How to Set Your Computer to Lock Your Screen Automatically.
  1. Open the Control Panel on the Start menu, click Control Panel.
  2. Click Appearance and Personalization, and then in Personalization Tab /click Change Screen Saver.
  3. In the Wait box, choose 15 minutes
  4. Click On resume, display logon screen, and then click OK.


Best Practices

Before you start the Test:

Check your computer settings:

  • Check your internet connection
  • Disable popup blockers and/ or firewalls
  • Make sure your computer is free of viruses and/or spyware

Close all other programs running on your computer before you start a Class/Lesson. Do not take a quiz with other applications running in the background, such as movies, music, e‐mail, or IM (instant messaging).

Be certain that you are ready to take the test and set aside time in which you will be free from interruptions BEFORE clicking on the link to the test.

Do not enter any Class/Quiz until you are ready to take it!