Strong People Skills: Key Trait Of A Top Security Guard
Strong people skills can mean the difference between an average security guard and a great security guard.
Depending on the location and job duties, a security guard could come in contact with dozens, hundreds or even thousands of individuals during a single shift. Maintaining an approachable, upbeat demeanor is important. If someone is in distress or just needs a question answered, they must feel comfortable approaching the guard for assistance.
Security guards, although frequently hired from third-party security guard service companies such as Access Control Security, represent your brand, whether it’s a restaurant, office building, event or retail outlet. A guard’s friendly and professional attitude goes a long to enhancing your brand.
When an issue arises, people skills taken on even greater importance. Guards must be able to diffuse volatile circumstances with their words, convince those who are acting illegally to follow their commands until police arrive and then carefully and accurately prepare reports outlining the incident.
Communication Training. Part of security guard licensing training involves how to communicate with the public Topics include:
- Recognize and avoid gender and racial harassment
- Recognize and avoid discrimination
- Understand and develop respect of others
- Apply appropriate verbal skills and crisis intervention
- Understand diversity
- Understand the code of ethics and proper code of conduct
- Present a professional appearance and presence
Another section tackles written communication. Topics are:
- Write an effective report
- Take descriptive and useful field notes
- Properly employ all senses in observation
- Conduct an appropriate interview
Access Control Security is currently hiring. For more information about online Access Control Security’s guard training, go to https://www.247GuardTraining.com.