Common Delays When Processing Your Security Guard License

California’s Bureau of Security & Investigative Services (BSIS) receives hundreds of security guard applications each month. Processing can take up to six weeks. To avoid delays, BSIS lists the most common reasons why security guard applications are rejected. Here are some. The Name On The Application Doesn’t Match Live Scan Information Your information is run […]

Veterans Come First When Applying For Security Guard Licenses

California’s Bureau of Security & Investigative Services (BSIS) has a “Veterans Come First” program that gives veteran applicants priority in the licensing process and assists in possibly having their military experience and training go towards their BSIS security guard license coursework. Veterans’ Assistance. Veterans are given direct BSIS email and phone access. Veterans are urged […]

How To Become A Licensed California Security Guard

Security guards are becoming an increasingly critical part of life in California. According to recent data, there are nearly 167,000 licensed security guards working in the state – more than any other state in the country. With property crimes on the rise and current unrest in the U.S. and around the world, the need for […]

How To Get Your Security Guard Firearm Permit in California

Security guard companies receive requests from clients for armed security guards. Armed guards provide a vital service in protecting people and property. The Bureau of Security and Investigative Services (BSIS) issues firearm permits to qualified applicants. Firearm Permit Requirements. BSIS requires applicants to complete criminal history background checks through the FBI and California DOJ. Applicants […]

California Security Guard Registration

The initial steps for registering to be a security guard in California are relatively easy. It takes about 60 days from the time the application is submitted to processing completion. First Steps. Before registering to become a licensed security guard in California you must be fingerprinted and pass an FBI background check. You will then […]

California Leads The Way With The Most Security Guards

The need for security guards is increasing. According to the U.S. Bureau of Labor Statistics, there are over 1.1 million security guards in the U.S. California leads the way with 166,660 guards. As commercial and residential crimes increase, expect growth in the security services sector to continue. Where Security Guards Work. Industries employing the most […]

Security Guard Training For Emergency Situations

A key component of security guard training is learning how to respond during an emergency. Whether the emergency is created by an earthquake, flood other natural disaster or the result of human activity, Being Prepared For The Worst. California’s Bureau of Security Investigative Services training guidelines include emergency response training for individuals seeking to become […]

What It Takes To Be A Successful Security Guard in California

To be a successful security guard in California requires intense and ongoing course training. Because of this security guard training, when serious and possibly life-threatening situations arise, guards will know how to respond appropriately. How To Start Security Guard Training. Candidates who want to become a security guard in California must first pass an initial […]

The Importance Of Security Guards

Security guards and their services have taken on greater importance during the past several years. The pandemic, the rising crime rate and the increase in homelessness have all led to businesses seeking added security. Security guards are in demand. Experience Counts. It takes commitment, dedication and experience to make a good security guard. It also […]

Security Guards: Unsung Heroes

Being a security guard requires lots of skills—both physical and mental. While much of a guard’s work is routine, there are times when split-second decisions must be made. In these cases, guards are called to step in to protect people or property. When Guards Become Heroes. Guards are placed in situations where there is a […]



Are you stuck at a Lesson/Page? Please Refresh the page.

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  1. Hold down the Shift key and left-click the Reload button at the right end of the location/address bar.
  2. Press “Ctrl + F5” or press “Ctrl + Shift + R” (Windows,Linux)

Change the Internet browser to Google chrome or Mozilla Firefox which works faster than other browsers.

How To Hard Refresh On A Mobile Device

Chrome Android:

  1. In Chrome, tap the menu button in the upper right hand (three vertical dots).
  2. Go to Settings > Privacy.
  3. Click “Clear Browsing Data”.
  4. In pop up, check the boxes next to the items you want to clear (including your cache) and click “Clear”

Firefox iPhone:

  1. Tap the “Tab” icon at the top right of your screen.
  2. Tap the cogwheel icon that appears on the upper left hand to open the “Settings” menu.
  3. Find the “Privacy” section in the Settings menu, and tap “Clear Private Data”.
  4. Tap the toggle next to the types of information you would like to delete (including your cache).
  5. In the “Clear Everything” Dialog, tap “Clear” to clear all of your data, including history.

Internet Explorer

Windows Phone:

  1. While in the Internet Explorer browser, click the ellipses (three dots) at the bottom of the screen.
  2. In the menu select Settings.
  3. Under Settings, click “Delete History”, confirm by clicking “Delete”
  4. Wait a few moments for your cache to clear.


Avoid Examination Errors
  1. Read the instructions before you begin. Note that if we begin the examination we need to finish it before logging out.Otherwise it moves back to the first question.
  2. Internet Explorer will likely give you errors when taking and submitting an class/lesson or Examination. Please use Google Chrome/Firefox.
  3. Close other browsers and windows, and only allow yours to be open when taking the examination.


I Forgot my Username/Password.

If you’ve forgotten the password for your 247 guard training, simply follow these steps:

  1. Please click on Lost your password link.
  2. Please enter your username or email address. You will receive a link to create a new password via email.


If you set up your 247 guard training with an alternate email address or mobile phone number, we can send you a temporary password. If you had a password of less than 8 characters, the new password as part of security standards will be a minimum of 8 characters.


About Temporary Passwords

Temporary passwords expire shortly. Be sure to update your password immediately after being provided a temporary password:

  • You can enter your temporary password when prompted during the online password reset process, or
  • You can log into 247 guard training with your temporary password.

In both cases, you will be prompted to change your password to a new password.You will not be able to reset your password .


If you are still having trouble accessing your account after following the steps above, 247 guard training support team is available to assist you.


I have slow internet and/or frequent connection drops.
To fix this, just get a little closer. If the router is located in a different room, try going into the room where the router is located and see if that fixes the issue. If this is a consistent issue, try to position your router higher (up on a shelf), away from other devices, which can interfere with it, and in a central location in your home.


How do I change the time it takes for my computer to lock? How to Set Your Computer to Lock Your Screen Automatically.
  1. Open the Control Panel on the Start menu, click Control Panel.
  2. Click Appearance and Personalization, and then in Personalization Tab /click Change Screen Saver.
  3. In the Wait box, choose 15 minutes
  4. Click On resume, display logon screen, and then click OK.


Best Practices

Before you start the Test:

Check your computer settings:

  • Check your internet connection
  • Disable popup blockers and/ or firewalls
  • Make sure your computer is free of viruses and/or spyware

Close all other programs running on your computer before you start a Class/Lesson. Do not take a quiz with other applications running in the background, such as movies, music, e‐mail, or IM (instant messaging).

Be certain that you are ready to take the test and set aside time in which you will be free from interruptions BEFORE clicking on the link to the test.

Do not enter any Class/Quiz until you are ready to take it!